Claim Lifecycle Detail
Hover any stage for date & SLA detail
Claim
Received
Assigned
Contacted
Apt. Set
Inspected
Returned
QA
Estimate $
Stage Status Key
Completed within SLA
Completed late
Approaching SLA
SLA breached
Not yet due
Placeholder SLA Thresholds (confirm or override)
| Stage | Threshold | Measured From |
|---|---|---|
| Assigned to Adjuster | 4 hours | Date Received |
| First Contact | 24 hours | Date Assigned |
| Appointment Scheduled | 48 hours | Date Contacted |
| Inspection Completed | By appointment date | Appointment Date |
| Estimate Returned | 72 hours (3 days) | Date Inspected |
| QA Approved | 48 hours (2 days) | Date Returned |
Eddie — react to anything here: the per-adjuster filter, the lifecycle visual, the SLA thresholds, the summary KPIs at the top, what's missing, what you'd want to click on. Everything is placeholder. The SLA numbers above are educated guesses — if Citizens, TWIA, ASI, etc. have different requirements per contract, we can split them by client. Reply with whatever you'd change and I'll iterate.